FAQ

1. How do I pay for my medical supplies?

Simply follow the checkout links on the shopping cart and fill in the credit card information asked of you throughout the process. If you wish to pay by wire transfer or through Western Union, please contact our customer service department at 1 866 840 2775 and we will gladly walk you through the process. If you do not reach an agent on the phone simply leave a detailed message with your name number and appropriate time to call you and our helpful agents will contact you ASAP.

2. What currency will I be charged in?

All payments are made in USD.

3. What will show up on my credit card statement?

You will be charged by www.greencrossremedies.com or our mother corporation, RHS Medical supplies.

4. Will I get an Invoice?

You will receive an Official invoice via E-Mail as soon as full payment is received. A copy of the invoice will accompany the shipment for customs and other official use.

5. How much does shipping cost?

Currently our $9.99 flat shipping rate applies to ALL products from green cross remedies so take advantage of this, never before seen, offer. It will not last long

6. How long will it take to receive my shipment, can I track my shipment?

As soon as your full payment is received you will get an E-Mail confirming the shipment date and estimated time of arrival. Along with this you will receive a tracking number to follow your shipment to your doorstep.

7. What carrier will bring my shipment?

Green Cross Remedies uses multiple safe carriers like Fed Ex, EMS, UPS and others so it depends on which carrier will bring your package to you safely and urgently.

8. What kind of packing will my medical supplies arrive in?

All our products are delivered in discrete packaging and have only required information on them.

9. Do I have to sign for my package? / can you deliver to a PO box ?

A signature will be required to release a shipment and we do not deliver to PO boxes.

10. What if I don’t receive my order?

If your shipment does not reach your given shipping address report it to our Orders Department or Customer service department. Our representative will gladly help you and have your shipment located or a new shipment sent out to you.

11. What if I can’t find a product I’m looking for online, does that mean Green Cross Remedies can’t supply it?

Green Cross Remedies is connected globally and can source almost any medical device or pharmaceutical product you may be looking for. Our product list merely defines the more popular devices purchased from us. Call our Orders department and put in an inquiry for any medical device you may be looking for and our agents will source your needs as soon as possible.